How do I redeem my ER points?

Q: How do I redeem my ER points? 

A: You may spend your points over the phone or through chat. You may spend only the amount of rewards points you have available, and may not pay for any further items with cash. You are only allowed to redeem 350 points a month. The items you purchase with your rewards points must be full PV items, meaning the PV amount and the wholesale dollar amount must be equal. You are responsible for shipping, which generally starts at $9-10 dollars. Your rewards points order must be separate from any of your regular orders. (If you're in the new Virtual Office you can redeem your points online without help!)